RETURN AND REFUND POLICY

Effective Date: 3-1-26

At Scentualist Candle Company, every product is crafted with intention, care, and attention to detail. Due to the personal nature of our products, we ask that you review our policy below.

Returns

For hygiene and safety reasons, we do not accept returns on used or opened candles.

If your item arrives damaged or defective, we are here to make it right.

To request a replacement, please contact us within 3 days of delivery with:

  • Your order number

  • A photo of the damaged item

Exchanges

We currently do not offer exchanges. However, if there is an issue with your order, please reach out so we can assist you with care.

Refunds

Refunds are only issued under the following circumstances:

  • You received a damaged or defective product

  • Your order was not delivered

If approved:

Refunds will be processed back to your original payment method.

Please allow 5-10 business days for processing

Order Cancellations

Orders may be cancelled within 12 hours of purchase. After this time, your order may already be in production and cannot be canceled.

Contact

For support, please reach out:

Scentualist Candle Company

Email: shop@scentualistcandleco.com

SHIPPING POLICY

Effective Date: 3-1-26

At Scentualist Candle Company, we take pride in preparing your order with intention and care so that it arrives as a part of your self-care experience.

Processing Time

All orders are processed within 3-4 business days.

Please allow additional time during launches, holidays, or high-volume periods.

Shipping Time

Once shipped, delivery typically takes:

  • 3-7 business days (U.S. standard shipping)

Shipping times may vary depending on your location and carrier delays.

Shipping Rates

Shipping costs are calculated at checkout based on your location.

Order Tracking

Once your order ships, you will receive a tracking number via email so you can follow your package every step of the way.

Lost or Delayed Packages

Scentualist Candle Company is not responsible for delays caused by shipping carriers.

If your package is lost, please contact the carrier first. If you need additional support, we are here to help.

Incorrect Addresses

Please ensure your shipping information is correct at checkout.

We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Contact

Questions about your order?

Scentualist Candle Company

Email: shop@scentualistcandleco.com